เว็บบอร์ด

You need to log in to create posts and topics.

สายการบินไทยเวียตเจ็ท เปิดรับสมัครตำแหน่ง call center (pre flight)

Title: Call Center Officer (Pre-Flight)

Role and Responsibilities:
• Responsible for handling Pre-flight tasks, such as scheduled and Ad-hoc retimes ad cancellations notifications.
• Reply email from passengers who have affected from Schedule Change and Ad-hoc within the service level agreement (SLA)
• To take incoming telephone enquiries, complaints and questions from station managers who have called the Pre-flight hotline.
• To use agreed Standard Operating Procedure to attempt to resolve the customer queries or concern in a professional manner.
• To work to agreed productivity and targets set up by the Management.
• To escalate any unresolved issues which cannot be completed to case management team.
• Delivering a quality service, particularly when team members are working in stressful conditions dealing with customer complaints.

Qualifications:
• Bachelor’s Degree in any related field
• Ability to maintain high confidentiality, tactful and discretion when dealing with people.
• Able to work independently with strong follow up tenacity.
• Able to work in shift basis.
• Willing to be based in Head office at Suvarnabhumi Airport and Fortune Tower (Ratchada).
• Customer oriented with good customer handling skills
• Possess excellent problem-solving skills and able to handle both enquiries and complaints.
• Excellent communicators in English and Thai, especially written skill
• 450 of TOEIC score within 2 years from date of testing
• Able to work under pressure and also odd hours if required.
• Excellence MS office skills
• Ability to multi-task, prioritize, and manage time effectively

Desirable Qualities:
• Ability to work independently with high comfort level working in a diverse environment.
• Possess personal traits: friendly, mature, humble, honest, and meticulous.
• Ability to maintain high confidentiality, tactful and discretion when dealing with people.
• Standard computer literacy associated with this role.
• Ability to make administrative/procedural decisions and judgments.
• Able to travel domestically and abroad.

Please submit a resume to vz.career@vietjetair.com Last date of submission on 31 April 2019
Call : 02 111 5999 ext. 2105